good product management

I recently started Stanford Online’s PM course, and one of the first pre-readings assigned was a blog post by Ben Horowitz, Good PM / Bad PM. It’s an old post, but you can find several more recent attempts (not by Ben Horowitz) that riff on the same core ideas. There are a few ideas I […]

screening research participants

tl;dr know which participants you need to conduct research that generates value and design screeners to ensure that you get them. We recently finished a round of interviews designed to put ourselves in a position to explain how experienced middle school teachers select literary texts to use in their ELA curricula. We recruited people through […]

reflection improves communication

tl;dr If you’re not reflecting on your product practices, then you’re going to have a hard time improving them. Today I reflect some more on communication. When you’re the communicator, you have the power to establish a clear frame of reference for your audience in order to minimize the possibility of misunderstanding, accurately convey research […]

better communication means better product

Many product development problems are complex or [shudder] wicked. They’re more intricate than they may seem, they change over time, and they involve humans. It may seem paradoxical, then, to say that a significant contributing factor to product dev problems is simple to express: communication is the problem someone somewhere A lot of the problems […]

recruiting ux research participants

tl;dr If you need research participants, you’re on a tight deadline to collect data, and you’ve exhausted your personal network(s), including current users of your product, then here are two suggestions that produced decent results for me: (1) get stakeholder buy in so that you can offer good incentives and (2) expand your participant pool […]

new publication

Great news! We have a new publication out today summarizing some of the work we’ve been doing in an online debate community (kialo.com). In particular, we discuss how conflict can serve as well as undermine the work that moderators do, and we highlight ways that UI design could be a scalable way to facilitate conflict […]

design course development

I’ve been sketching some new ideas for undergraduate design courses, and, although I came up with these with a particular program in mind, they could easily be iterated on to fit within many other curricula, as electives, etc. I’m sharing them here so that you might be inspired to take an idea and run with […]

Dive

We are making great progress with the Dive mobile app. Adi and Adam have created some stellar mock-ups and a clickable prototype, we’re close to finishing the manuscript for our first paper, and app development is underway. In short, people should be able to read about our work and download Dive on the app store […]

the first design problem

There’s a great line in a recent exploration of near-future UX issues. It goes: Design is about solving problems. And deciding how to solve a problem is the first design problem to be solved. I like this report, but I want to offer a different perspective here. Deciding how to solve a problem could in […]