I recently started Stanford Online’s PM course, and one of the first pre-readings assigned was a blog post by Ben Horowitz, Good PM / Bad PM. It’s an old post, but you can find several more recent attempts (not by Ben Horowitz) that riff on the same core ideas. There are a few ideas I […]
tl;dr know which participants you need to conduct research that generates value and design screeners to ensure that you get them. We recently finished a round of interviews designed to put ourselves in a position to explain how experienced middle school teachers select literary texts to use in their ELA curricula. We recruited people through […]
tl;dr If you’re not reflecting on your product practices, then you’re going to have a hard time improving them. Today I reflect some more on communication. When you’re the communicator, you have the power to establish a clear frame of reference for your audience in order to minimize the possibility of misunderstanding, accurately convey research […]
Many product development problems are complex or [shudder] wicked. They’re more intricate than they may seem, they change over time, and they involve humans. It may seem paradoxical, then, to say that a significant contributing factor to product dev problems is simple to express: communication is the problem someone somewhere A lot of the problems […]
tl;dr If you need research participants, you’re on a tight deadline to collect data, and you’ve exhausted your personal network(s), including current users of your product, then here are two suggestions that produced decent results for me: (1) get stakeholder buy in so that you can offer good incentives and (2) expand your participant pool […]
Last year, along with Omar Sosa-Tzec and John M. Carroll, I published a paper at SIGDOC introducing the concept of visual references. Visual references combine bibliographic information with photographic images, textual annotations, and diagrammatic annotations, in order to communicate what we called design-related intellectual influence. The following diagram distinguishes visual references from traditional, text-based references […]
Great news! We have a new publication out today summarizing some of the work we’ve been doing in an online debate community (kialo.com). In particular, we discuss how conflict can serve as well as undermine the work that moderators do, and we highlight ways that UI design could be a scalable way to facilitate conflict […]
For the final project in my undergrad human-centered design class this year, I gave students a design brief focused on GroupMe. The challenge was broad, and the deliverables were diverse and interesting. In addition to generating presentations, I asked students to create one-sheets showcasing their projects. One of the teams (David Lu, Alex Yun, Kevin […]
I’ve been sketching some new ideas for undergraduate design courses, and, although I came up with these with a particular program in mind, they could easily be iterated on to fit within many other curricula, as electives, etc. I’m sharing them here so that you might be inspired to take an idea and run with […]
We are making great progress with the Dive mobile app. Adi and Adam have created some stellar mock-ups and a clickable prototype, we’re close to finishing the manuscript for our first paper, and app development is underway. In short, people should be able to read about our work and download Dive on the app store […]
design inquiry 