new publication

Great news! We have a new publication out today summarizing some of the work we’ve been doing in an online debate community (kialo.com). In particular, we discuss how conflict can serve as well as undermine the work that moderators do, and we highlight ways that UI design could be a scalable way to facilitate conflict […]

Dive

We are making great progress with the Dive mobile app. Adi and Adam have created some stellar mock-ups and a clickable prototype, we’re close to finishing the manuscript for our first paper, and app development is underway. In short, people should be able to read about our work and download Dive on the app store […]

The Design Exchange

Today I discovered the design exchange. Think Wikipedia but for design methods and case studies. It seems like a great resource for students (and practitioners) curious about different design methods—especially their strengths, weaknesses, and relevance to different design projects and project stages. I’ll be using it in my spring semester course and wanted to broadcast its […]

Questions Designers Ask

We can probably all agree that questions matter in designing. I’m a firm believer (along with many others) that ambiguity is a key characteristic of design problems, which means that posing good questions to clients isn’t just important. It’s essential. It’s these good questions that will bring clarity to the problem and help designers make […]

Designerly Ways of Listening

I’ve been thinking for the last few months about listening. How can I be a better listener? What does it mean to be a good listener? How would I describe the feeling of being listened to? These are questions whose answers are important for the sake of personal improvement. If I believe that being a better listener […]

European Academy of Design

I’m really excited to have the opportunity to travel to Paris this coming April to present a paper written with Erik Stolterman at the 2015 EAD conference. Our paper is part of the design theory / design philosophy track, which you can read more about here. The paper abstract follows: This paper asks, Can there be […]

Writing | Quality as a Function of Utility

Everybody writes. Emails, blogs, papers, journal articles, book chapters, theses, dissertations, books… So at the draft stage of writing, how do you know enough is enough? This question popped into my head today as I was sending a draft of a section of a paper to my co-author. I wrote to him via email something […]

Experience Design | Reward Systems

Rewards may be constituents (but they are not key elements) of experience design. Let’s say that experience has a beginning middle and end. In my mind, the reward is simply the end of an experience. It is not necessarily the reason why a person would return to experience an experience several times. In fact, many “rewarding” experiences have no […]