good product management

I recently started Stanford Online’s PM course, and one of the first pre-readings assigned was a blog post by Ben Horowitz, Good PM / Bad PM. It’s an old post, but you can find several more recent attempts (not by Ben Horowitz) that riff on the same core ideas. There are a few ideas I […]

screening research participants

tl;dr know which participants you need to conduct research that generates value and design screeners to ensure that you get them. We recently finished a round of interviews designed to put ourselves in a position to explain how experienced middle school teachers select literary texts to use in their ELA curricula. We recruited people through […]

reflection improves communication

tl;dr If you’re not reflecting on your product practices, then you’re going to have a hard time improving them. Today I reflect some more on communication. When you’re the communicator, you have the power to establish a clear frame of reference for your audience in order to minimize the possibility of misunderstanding, accurately convey research […]

better communication means better product

Many product development problems are complex or [shudder] wicked. They’re more intricate than they may seem, they change over time, and they involve humans. It may seem paradoxical, then, to say that a significant contributing factor to product dev problems is simple to express: communication is the problem someone somewhere A lot of the problems […]

recruiting ux research participants

tl;dr If you need research participants, you’re on a tight deadline to collect data, and you’ve exhausted your personal network(s), including current users of your product, then here are two suggestions that produced decent results for me: (1) get stakeholder buy in so that you can offer good incentives and (2) expand your participant pool […]

modeling design knowledge

Great news! We’ve got another paper out on knowledge construction in design. We introduce something we call the CDH model of design knowledge, which stratifies different bodies of design-specific knowledge into ranked levels. We compare it with existing hierarchical models of knowledge, and describe its unique uses and benefits for both design research and design […]

Interactivity Profiler

Last year, along with Omar Sosa-Tzec and John M. Carroll, I published a paper at SIGDOC introducing the concept of visual references. Visual references combine bibliographic information with photographic images, textual annotations, and diagrammatic annotations, in order to communicate what we called design-related intellectual influence. The following diagram distinguishes visual references from traditional, text-based references […]

Co-designing Platform Collectivism

Abstract: We report a codesign effort to envision a community water quality data platform with local stakeholders. We employed interviews, field observations, and hackathons through a 9-month study (ongoing). This codesign effort helps to distinguish our proposal of platform collectivism, in which local resources and stakeholders become more visible, accessible, and engaged with one another […]