Note: This is an old post that I guess I never published. Hence the 2016 Labor Day reference.
Over labor day weekend (2016) I had some trouble with Alexa. But that’s all I know. I don’t know anything about the cause or anything about possible solutions. Here’s what happened.
On Sunday morning I asked Alexa to tell me the weather. The blue ‘listening’ light appeared and bounced around for a few moments longer than usual and then.. nothing. No ‘flickering’ lights to indicate that she was processing my request and no telling of the weather. What the heck?
And then an ominous red ring of light pulsed a few times and Alexa spoke. Something about how the echo had lost its connection followed by silence followed by “I’m having trouble understanding right now, please try again later,” or something along those lines.
No matter what I requested (or when I requested it) this same sequence of events played out so many times during the day Sunday and Monday. And I have no idea why! I opened the Alexa app on my phone to see if there might be anything helpful there. Nope. Nothing. The app gave me every indication that the Echo should be working. While it was frustrating enough that things were going wrong, it was even more frustrating that the most straightforward way I had of finding out what those things might be (the app) contradicted the fact that there was even a problem.
I use the Echo mostly for banal stuff like getting the news, weather, playing music, and adding items to digital shopping lists. I do have it paired with a smart thermostat, though. What if the Echo were an integral part of how I manage my day-to-day life and what if I had it paired with other smart devices (lights, a fridge, a car). It would be like multiple colleagues being out of the office without having giving any reason thus requiring you to change your schedule and take on a bunch of tasks that you no longer do. Not cool.
I don’t know what the takeaway is here: feedback is important, it’s better to know than not know, the Amazon Echo gives poor feedback, nodal point amenities (I’m making this up this stuff as I go along..) can make day-to-day life just a little bit better but when they fail they can induce anxiety and stress. Somehow I think this relates to the concept of faceless interaction. In the middle of the day on Sunday, staring at that broken cylindrical speaker in my kitchen, I wished, oh how I wished, for a screen.