Questions Designers Ask

We can probably all agree that questions matter in designing.

I’m a firm believer (along with many others) that ambiguity is a key characteristic of design problems, which means that posing good questions to clients isn’t just important. It’s essential. It’s these good questions that will bring clarity to the problem and help designers make judgments about how to frame/direct their subsequent design activities.

Good questions are a compass.

And yet, as important as good questions are in the early stages of designing, I haven’t had any luck finding good literature either (1) reporting studies that specifically examine question-asking during the design process or (2) exploring the issue of “designerly questions” in a more abstract way.

I’m not saying that there is a complete gap in the literature. I just need to spend some more time looking. But there does not seem to be as much as I expected there would be when I got interested in this topic.

UPDATE: I found an interesting article whose name I swear I did not rip off when I titled this blog entry. I didn’t even know it existed. Questions Architects Ask by Robert Gutman